Below, is a list of articles that may be helpful for a variety of different professions.
All titles will display in the Adobe Acrobat PDF file format.
We are happy to assist trainers and educators with the enhancement of their programs through use of the reference materials and articles found on this site. Use of these materials is subject to the following guidelines:
- You are encouraged to read material on this site and to print a copy for off-line review or personal non-commercial use.
- You are allowed to copy and distribute the articles in single training sessions or classes of less than 100 attendees as long as you include the copyright notice at the bottom of this page. For reproduction in larger quantities, please contact us.
- You may reprint the articles in professional newsletters and publications AFTER first obtaining permission from us. Upon publication, forward one copy of the publication to us for our files. No text changes are authorized in such reprinting.
As outlined above, all reproductions for educational and training purposes must contain the following acknowledgment:
Reprinted with permission.
Creative Presentation Resources, Inc.
P.O. Box 180487 Casselberry, Florida 32718-0487 USA
(407)695-5535
www.robertwlucas.com
Please send all inquiries or permission requests to Robert W Lucas
5 Strategies for Enhancing Your Learning Environments
5 Strategies to Maximize Leadership Effectiveness
5 Super Tips for Enhancing Flip Charts with Color
8 Tactics for Gaining and Holding Learner Attention
10 Strategies for Building Customer Trust
A Puzzling Way to Energize Training
Activity - Determining Learners Expectations and Needs
Activity - Will the Mystery Guest Enter and Sign In Please
Back to the Basics of Communication
Brainstorm Your Company to Success
Building Relationships across Cultures
Building Supervisory Trust in the Workplace
Communication as Basis for Participant Behavior
Communicating in a Diverse World
Communicating Professionally in Writing with Customers
Communicating With Diverse Audiences
Create the Right Environment for Learning
Creating Crossword Puzzles for Training Review
Creating a Communication Environment for Learning
Creatively Grouping Learners Using Toys and Props
Dealing Better With People Who Speak English as a Second Language
Dealing with Adults Who Have Adult Attention-Deficit Disorder
Dealing with Latecomers to Training
Dealing with Naysayers in Meetings
Defining Your Customer Service Culture
Diversity Is More Than A Training Program
Do You Know Why Your Customers Are Leaving?
Employee Performance Documentation
Empowering Yourself for Success
Ensuring Employee Success with Performance Coaching
Enhancing Your Message with Flip Charts
Factors Impacting Customer Loyalty
Fifteen Tips for Getting Learners Back from Break on Time
Five Strategies for Guaranteeing Customer Loyalty
Gaining and Holding Learner Attention
Gaining the Customer Advantage Through Effective Call Center Staffing
Getting and Keeping Quality Employees
Getting the Most from Distant or Distracted Learners
Increasing Learning Effectiveness
Increasing Sales by Building Trust
Learning Modalities Self-Assessment
Lighten Up! Increase Productivity through Effective Lighting
Making Memories - The Role of the Brain in Learning
Making Your Flip Charts More Effective
Managing from Afar: Strategies for Supervising a Telecommuting Workforce
Maximizing Brainstorming Sessions
Planning and Designing a Powerful Learning Event
Preparing for Difficult Participant Situations
Professional Etiquette Still Matters
Projecting a Positive Professional Image as a Trainer
Providing Effective Recognition in Your Training Programs
Providing Professional Internal Customer Service
Problem Solving 101-Getting To The Bottom of Service Breakdowns
Providing Nutrition for Learners
Putting Power Into Your Presentations Using Nonverbal Communication
Reducing Stage Fright-Tips For Powerful Presentations
Responding to Conflict with Customers
Revisiting the Abilene Paradox
Rewarding Participants To Encourage Learning
Rewards Make Training More Fulfilling
RoadBlocks to Service Recovery
Scheduling Successful Learning Events
Service Suicide: Six Reasons That Organizations Lose Customers
Setting the Stage for Learning
Seven Tips for Increasing Learner Success
Seven Ways You Can Use Memory Research to Improve Communication
Six Simple Ways to Increase Learning In Your Training
Six Tips for Effective Training
Spicing Up Your Flip Charts with Graphic Images
Starting Your Presentations on a Positive Note
Stimulating the Brain through Your Learning Environment
Taking the Stress Off Your Computer
Testing Participant Knowledge with Crossword Puzzles
The ABC's Brain Based Learning
The ABC's of Competitive Customer Service
The ABC's of Creative Training
The ABC's of Dealing with Difficult Interpersonal Situations
The ABC's of Differentiated Learning
The ABC's of Effective Small Business
The ABC's of Effective Supervisory Communication
The ABC's of Effective Time Management
The Benefits of Performance Coaching
The Dynamic Human Brain and Its Role in Participant-Centered Learning
The Impact of Cultural Values in Customer Service
The Impact of Customer Wants on Your Success
The Impact of Environmental Factors on Learning
The Impact of History On Learners
The Impact of Pet Peeves on Customer Service
The Importance of Brain Based Research on Learning Environment Design
The Nose Has It - The Impact of Smells on Learning
The Power of Audio-Visual Aids
The Role of Supervisors in Fostering a Learning Environment
The Role of the Eyes in Interpersonal Communication
The Supervisors Role As Trainer
Thinking Like a Customer -- Using Lessons from Wal-Mart
Transporting Your Flip Charts Effortlessly
Using Interim Reviews to Energize and Emphasize!
Using Job Aids to Reinforce Classroom Learning
Using Training Rewards Effectively
What is Really Important in Life
Why Customers Buy Products and Services
