Bob Lucas holds dual roles as President of Creative Presentation Resources --- a creative training and products company, and as a founding Managing Partner for Global Performance Strategies, LLC --- an organization specializing in performance-based
training, consulting services, and life planning seminars.
With extensive experience in human resources development, adult learning, management and customer service, over the past three decades in a variety of organizational environments, Bob has gained valuable insights that he shares with client organizations. This background gives him a real-world perspective on the application of theory he has studied and used for several decades. He is also certified to teach a variety of training programs from various national and international training organizations.
Bob uses an interactive, experiential approach to assist organizations and individuals in developing innovative and practical strategies for improved workplace performance. Some of his areas of expertise include presentation skills, creative training/brain-based learning, supervisory/management development, train-the-trainer, interpersonal communication, adult learning, diversity, customer service, team building, and employee development.
In addition to training and consulting, Bob is professionally involved and has served on a member of numerous boards of directors. He was formerly the President of the Central Florida Chapter of the American Society for Training and Development and the Chairman for Leadership Seminole in Florida.
In addition to giving regular presentations to various local and national groups and organizations, such as ASTD International, Bob is a sought after expert. He is a regular interviewee on several local radio stations, writes a monthly e-newsletter on workplace issues, and regularly writes articles for professional publications. Bob also serves as an adjunct faculty member for Webster University where he teaches Human Resource Development, Diversity, Organizational Communication, and Training & Development.
Listed in the Who's Who in the World, Who's Who in America and Who's Who in the South & Southeast for a number of years, Bob is also an avid writer. He has written and contributed to twenty-nine books, including:
Training Workshop Essentials: Designing, Developing and Delivering Learning Events That Get Results
Engage the Brain for Learning InfoLine from ASTD
People Strategies for Trainers: 176 Tips & Techniques for Dealing with Difficult Classroom Situations
The Creative Training Idea Book: Inspired Tips & Techniques for Engaging and Effective Learning;
Customer Service Skills for Success
Creative Learning: Activities and Games That REALLY Engage People
The BIG Book of Flip Charts;
How to be a Great Call Center Representative
Customer Service Skills & Concepts for Success
Customer Service: Building Successful Skills for the 21st Century
Job Strategies for New Employees
Communicating One-to-One: Making the Most of Interpersonal Relationships
Coaching Skills: A Guide for Supervisors
Effective Interpersonal Relationships
Training Skills for Supervisors
Customer Service: Skills and Concepts for Business.
Additionally, Bob has been a contributing author for the Annual: Developing Human Resources series by Pfeiffer & Company since 1992 and several other compilation works by other publishers.
Bob has earned a Bachelor of Science degree in Law Enforcement from the University of Maryland, a Master of Arts degree with a focus in Human Resources Development from George Mason University in Fairfax, Virginia, and a second Master of Arts degree in Management and Leadership from Webster University in Orlando, Florida.