People Strategies for Trainers: 176 Tip and Techniques for Dealing with Difficult Classroom Situations by Robert W. Lucas

TABLE OF CONTENTS

Introduction

SECTION I - AN OVERVIEW

  1. Defining the Challenge
  2. Preparing for the Inevitable

SECTION II - ENVIRONMENTAL AND SOCIETAL ISSUES

  1. Communicating with a Diverse Audience
  2. Participants who speak English as a second language
  3. Participants with Disabilities
  4. Interacting with Different Generational Levels

SECTION III - BEHAVIORAL AND ATTITUDINAL ISSUES

  1. Talkers
  2. Poor Listeners (interrupts/Asks questions already answered)
  3. Shy Participants
  4. Inconsiderate Participants
  5. Show Offs
  6. Experts
  7. Agitators
  8. Revolutionaries
  9. Pessimists
  10. Autocratic or Controlling Participants
  11. Clowns
  12. Distant/Distracted Participants
  13. The Trainer’s Pet
  14. Latecomers

SECTION IV - ADDITIONAL ISSUES

  1. Ill-Prepared Participants
  2. Substance Abusers

APPENDICES

  1. Sample Training Agreement
  2. Abraham Maslow’s Hierarchy of Needs Theory of Motivation
  3. Interactive Room Arrangements
  4. Creative Strategies for Grouping Learners
  5. Creative Strategies for Selecting Volunteers Resources for Trainers, Presenters, and Educators About the Author

Index
 
 

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